We conduct annual reviews with our Nurses and here’s what they had to say about us.
‘RNS listens & works with me to balance my work needs.’
‘I get the variety of shifts I ask for.’
‘I’m proud to be part of RNS team.’
‘The RNS uniform is well regarded.’
‘There are RNS nurses everywhere I work.’
"I want to thank you for providing me with this opportunity to work with the agency for the last year and a half. I have really enjoyed my time with you and it has provided me with wonderful work experience and introduced me to an area of nursing that I had not accessed previously.
I want to congratulate you on your wonderful staff who have always been polite, helpful understanding and appropriate. All of them made me feel at ease and no questions or problems were too hard for them to help me with. You have a very professional organisation and I am pleased to have been able to work for you for the short time that I did."
Catherine Jaques (RN) (with RNS Rockhampton from March 2007 to November 2008)
"If we needed a shift, we could trust RNS would try and find us one. We felt like RNS was working for us rather than us working for them, like other agencies can make you feel. We have worked for a lot of agencies in the past and RNS have been the best."
Duncan Bloor (AIN) and Emma Price (RN) (with RNS in 2006 – UK nurses on working holiday)
"I was asked by a hospital ‘how much would we have to pay you to come work for us and leave RNS’.
I replied ‘there is no sum high enough to match the way I’m treated by RNS, they respect their nurses and every RNS nurse feels that."
Ivan Ballin, Registered Nurse (with RNS since 2003)
Our Customer Service Surveys with clients revealed some great feedback.
‘Professional attitude of administration and nursing teams.’
‘The best nurses – they just get in and do the whole job. Orientation is easy.’
‘RNS nurses are in charge of our wards regularly.’
‘Great database program that focuses on best match and reduction of errors.’
‘Confirmation reports of shifts booked are received without prompting.’
‘Invoices are clearly set out and easy to process.’
"RNS has gone out of their way to support me with staff replacement, ensuring timely feedback, whatever the outcome of my requests. The staff supplied to us have been outstanding. RNS is an asset to our community. Thank you RNS."
Heather Seath, Nurse Manager, Bethany Nursing Home, Rockhampton (2007)